Doctor Babu — Data Privacy & Security Assurance
Doctor Babu (doctorbabu.co.in) is a trusted web-based clinic management software by Benevolent Software Technologies Private Limited, Saharsa, Bihar...
1. Introduction
Doctor Babu provides a secure and reliable cloud-based platform for doctors, clinics, and small hospitals to manage their medical operations efficiently. This page explains how we protect all medical, personal, and operational data. The software is hosted in Tier IV data centers with manless operations and automated monitoring, eliminating physical access risk and ensuring 99.995% uptime.
2. What Data We Collect
- Patient records: Diagnoses, prescriptions, test results, and doctor notes entered through the platform.
- Personal information: Name, gender, birth date, contact (internally masked for staff), and address.
- Clinic data: Doctor profiles, appointments, and billing information.
- System logs: Access logs and activity metadata, anonymized for analysis and troubleshooting.
3. Hosting & Infrastructure
- Tier IV Data Centers: Hosted in top-tier, ISO-certified facilities with redundant power, cooling, and 24x7 surveillance.
- Manless operation: Automated infrastructure with biometric entry restrictions ensures zero unauthorized human access.
- Firewalls & intrusion prevention: Multi-layer firewalls and continuous intrusion detection prevent unauthorized access attempts.
4. Encryption, SSL Layers & Data Integrity
- End-to-end encryption: All communication between users and servers is protected using SSL/TLS 1.3.
- Encryption at rest: All databases are encrypted using AES-256 standards with independent key management.
- Data corruption prevention: Automated checksum verification, dual-write, and backup validation mechanisms protect against corruption or unauthorized tampering.
- Redundancy: Real-time replication across servers ensures continuous data availability.
5. Access Control & Confidentiality
- Role-based access: Only authorized users (doctor, admin, staff) can view relevant sections.
- Mobile number masking: Internal staff can see only masked numbers (e.g., 98******23) to prevent misuse.
- MFA & authentication: Multi-factor authentication and strong password policies are implemented.
- Session control: Auto-logout and session timeout prevent unauthorized access from idle devices.
6. Staff Training & Confidentiality Agreements
Every employee of Benevolent Software Technologies is trained in healthcare data handling, privacy compliance, and cybersecurity protocols. Each has signed a strict confidentiality agreement before gaining system access.
- Regular security training and compliance workshops.
- Role-specific permissions ensuring least-privilege access.
- Continuous background verification for sensitive roles.
7. Backup, Retention & Recovery
- Automatic encrypted backups are taken daily and stored in geographically diverse locations.
- Data can be restored within minutes using checksum-verified snapshots.
- Retention policies comply with healthcare recordkeeping requirements.
8. Monitoring & Breach Management
- Real-time monitoring for unusual access patterns or data anomalies.
- Immediate escalation to the Data Protection Officer upon any suspected breach.
- Transparent communication to clinics in the unlikely event of a confirmed incident.
9. Compliance & Security Commitment
While Doctor Babu is not yet certified under ISO/IEC 27001 or HIPAA, its architecture and operating practices align closely with these standards. A formal third-party audit is in progress for certification readiness.
- Regular internal penetration testing and vulnerability analysis.
- Independent security assessments for every major release.
- All improvements are documented and shared transparently with partner clinics.
11. Our Assurance Statement
"Doctor Babu, powered by Benevolent Software Technologies Pvt. Ltd., ensures that every byte of medical data remains private, encrypted, and accessible only to authorized users. With Tier IV infrastructure, SSL encryption, data masking, and corruption-prevention mechanisms, we deliver unmatched reliability and confidentiality."